Terms of use of the Teksa application

1. Dear customer, by completing the registration process, you agree to these terms and conditions and agree to the privacy policy in collecting and using your data registered on the Teksa application, the website, or any third party service provider, whether you read it or skipped it in the registration steps.
2. Providing the service

• “Teksa Application” is an electronic platform that brings together the “customer” and the “service provider” to provide services related to technology and information to the customer at the location he specifies (residential or commercial); Where the customer chooses the engineer or technician suitable for him for the required work, or the “application” nominates a suitable service provider.
• Some of your information will be shared with the service provider as needed, including your location and mobile number. You must agree with the service provider on the required work before the service provider begins work.
• If you wish to add any other work after the start of work, it must be agreed upon along with its cost in advance through the application, as the Teksa application disclaims its responsibility and does not include any work that has been agreed upon outside the application.
• In the event that the service provider is suspended for any reason, the customer shall bear the costs of the work performed and the price of spare parts provided by the service provider without any responsibility from the “application.”
• We disclaim any responsibility for any communication between the customer and the service provider after the end of the service provided.
• If the service request is canceled for any reason, after the service provider arrives and conducts the examination, the customer will bear the initial examination value, which was determined through the application.
• The customer is fully responsible for what happens between him and the service provider, and we disclaim responsibility for any dispute that may arise between the two parties. In the event of any dispute, God forbid, you must go to the official authorities.

Presentation

The service invoice includes (the cost of the “service provider’s” work, and the cost of spare parts provided by the “service provider,” if any, in addition to 15% value-added tax

You must approve the invoice issued by the service provider after the completion of the agreed upon work and pay through the application or through the channels provided by the application directly to the service provider according to the agreed upon amount that matches the invoice.

The customer has the right to reject the invoice if the agreed upon amount does not match the amount recorded on the invoice.

Added service tax (15%) on the total cost, which is obligatory for the final consumer and the application or the “service provider” is not responsible for paying it.

If you do not pay the full amount; "Teksa" application has the right to suspend your account and take legal action against you.

Security

- Warranty period: “Teksa Application” is committed to guaranteeing the work for a period of thirty days after the end of the service.

- Warranty scope:

• The warranty includes the cost of detection, inspection, and transportation of the device for repair.
• The warranty applies only to orders completed through the app, and a countdown to the warranty period is recorded on all invoices and can be accessed through the app.
• The warranty includes manual labor only, and does not include spare parts that may be provided by the service provider.
• Teksa disclaims any responsibility for the warranty of any parts or equipment supplied that are according to the store or agent’s invoice.
• The warranty period is not renewable in the event that the Service Provider returns to repair the defect.
• The “service provider” who performed the maintenance for the first time is responsible for fixing any problems that arise during the warranty period, and no other service provider can be requested through the application to solve the problem of a previous engineer.
• The customer does not have the right to request a refund of the maintenance amount before 5 working days have passed since submitting a complaint on the same request, unless there is any postponement at the request of the “customer” that leads to an increase in the delay period.

- The warranty does not apply to any of the following cases:

• A canceled order that was more than 24 hours old.
• There has been a modification or change of any kind to the electrical circuit/or physical structure of the device by another service provider
• The occurrence of any modification or software change by the customer.
• Site conditions (the place where the product is kept) do not meet the recommended operating conditions for the device.
• Misuse, or signs of tampering.
• Accidents, natural disasters, lightning, rain, fire, improper ventilation, voltage fluctuations or any other causes beyond the control of the Service Provider.

Procedures for submitting complaints:

• Communicate through the channels available on the application: or direct WhatsApp, or email address.
• Communicate through one of our social media accounts (Twitter - Instagram - Facebook)
• When filing a complaint during the warranty period for the first time; The service provider is primarily responsible for solving the problem, and under no circumstances may another service provider be requested, whether through the application or through communication channels. If another “service provider” is requested, the “customer” will bear the maintenance cost without any responsibility from the application and it will be treated as a new request.
• If the problem cannot be resolved by the “service provider,” we will provide an alternative engineer who will be responsible for the application. Taking into account the scope of work carried out by the previous Service Provider, and in the event that the solution of the problem requires any additional work; The cost of additional works is borne by the client.

Stop the service

• Teksa has the right to suspend any account that attempts to tamper with or circumvent operations or harm a party
• Teksa has the right to block the “Customer” account in the event of non-payment of the value agreed upon with the “Service Provider”.
• Teksa has the right to suspend the Customer's account and refuse to provide the service without giving any reasons.

Copyrights

The content in the Teksa application or the Teksa website is considered the property of the Self-Experience Company, and it is absolutely prohibited to copy, redistribute, use, or print any of these materials or any part thereof from the “Site” or from any other sites, except within the limits permitted by them. The applicable laws in the Kingdom of Saudi Arabia in this regard. If you have any inquiries, comments or requests related to the privacy statement, or if you have any complaints or objections regarding the way Teksa processes your personal data, please contact us at info@teksa.me.